Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What types of animals can I see at Austin Aquarium?

Visitors can see a wide variety of fish, reptiles, birds, mammals, amphibians, and unique animals like ruffed lemurs and kinkajous.

Are there opportunities for animal interactions?

Yes, guests can interact with and pet animals such as lemurs, parakeets, and stingrays in designated areas.

What are the aquarium’s opening hours?

Austin Aquarium is open daily from 10 AM to 8 PM.

Is there an age requirement for certain animal encounters?

Yes, lemur encounters are available for visitors aged 6 and older.

Where is Austin Aquarium located?

It is located at 13530 N. Hwy 183 #101, Austin, TX 78750.

Are guided tours available at Austin Aquarium?

Yes, guided tours can be arranged to enhance the learning experience during your visit.

Does the aquarium offer any membership options?

Yes, annual passes with monthly auto-renewal memberships under 12-month contracts are available.

How do I cancel my aquarium membership?

Membership cancellations require a 30-day written notice submitted in person at the aquarium.

Are there any special safety notices visitors should be aware of?

The aquarium has been issued a USDA warning related to animal handling and safety measures.

Can I bring strollers or pets inside the aquarium?

There is no specific information about stroller or pet policies provided.

Are food and beverages available on-site?

Yes, the aquarium offers a café with various food, beverages, and snacks.

Is the aquarium suitable for school field trips or group events?

Austin Aquarium hosts group activities including school field trips, birthday parties, and private events.

Are there restroom facilities available for visitors?

While not explicitly detailed, restrooms are expected to be available for guest convenience.

What unique animal experiences does the aquarium offer?

Unique experiences include interacting with red ruffed lemurs, capybaras, and enjoying a stingray touch tank.

Does the aquarium have any special animal habitats besides marine life?

Yes, the aquarium includes a rainforest environment with hundreds of reptiles and other exotic species.

Is Wi-Fi available at Austin Aquarium?

Wi-Fi availability is not specifically mentioned in the visitor information.

Can I purchase tokens for special animal interactions?

Tokens for certain interactive experiences are available, but full details are not provided.

Are there group discounts for large parties at the aquarium?

Information about group discounts is not included, but special group events are offered.

Is the aquarium accessible to visitors with disabilities?

Accessibility details are not specified in the visitor information.

Are there any safety barriers between animals and guests?

The USDA has indicated concerns about maintaining safe barriers between animals and visitors.